Reference

Terms That Cover Your fa555 Account

These terms set out what you agree to when you open and use a fa555 account, including how wallet payments via bKash, Nagad, and Rocket are handled and what eligibility means for your region.

Account eligibility by regionbKash, Nagad, Rocket wallet rulesDeposit and withdrawal conductAccount suspension conditionsGoverning terms apply to all use
fa555 Terms That Cover Your fa555 Account
HOW WE APPLY RULES

How fa555 Manages Account Conduct

We apply these terms consistently across all accounts, regardless of deposit method or transaction size. Account security is enforced through OTP verification at login and at withdrawal — your registered mobile number, whether linked to bKash, Nagad, or Rocket, is the verification anchor. We retain account and transaction records in line with our data retention policy, and you may request a summary of your own account activity through the support channel. Any request to close or modify your account under these terms must come from the verified account holder.

OTP Account Verification

Every login and withdrawal triggers an OTP to your registered mobile. This step protects your account from unauthorised access and is required under these terms.

Transaction Record Retention

We keep wallet transaction records, including bKash, Nagad, and Rocket entries, for the retention period stated in our data policy. You can request your own records via support.

Account Suspension Process

Where a breach of these terms is identified, we notify the account holder before suspension where possible. You have the right to respond through our support channel.

Terms Update Notification

Material changes to these terms are communicated via your registered contact details. Continuing to use your account after the stated effective date confirms acceptance.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or you want to raise a concern about how a rule has been applied to your account, our support team can walk you through it. For wallet-related queries — such as a bKash or Nagad transaction that is flagged under our conduct rules — include your account reference and the wallet number when you write in. We aim to respond to terms-related queries within one business day.

Live Chat Open the chat window from your account dashboard and select 'Terms and Account Rules' to reach the team handling policy questions directly.
Email Support Send your query with your account ID and the specific clause you are asking about. Include any bKash, Nagad, or Rocket transaction reference if relevant.
Account Help Centre Browse the Help section inside your account for indexed answers to common terms questions, including wallet conduct rules and account suspension conditions.

Common Questions About These Terms

These are the questions we hear most when someone reads through the terms for the first time. If yours is not here, reach us through the chat or email path listed above.

Yes. All wallet transactions processed through bKash, Nagad, or Rocket are covered by these terms alongside each wallet provider's own rules. Both sets of terms apply at the same time.

Access depends entirely on your local law and eligible region. If your jurisdiction restricts this type of platform, these terms do not override that. It is your responsibility to check local law before registering.

No. Your account is personal to you as the registered holder. Transferring it or allowing someone else to use your login credentials is a breach of these terms and may result in suspension.

We post all updates on this page with an effective date. Where a change directly affects your wallet or account conduct, we aim to contact you through your registered mobile or email beforehand.

Contact support via live chat or email with your account ID, the wallet reference — bKash, Nagad, or Rocket — and the transaction date. Raise disputes within the timeframe noted in the disputes section of the full terms document.

Yes. Send a request through the support email with your verified account ID. We will provide a summary of your account activity within the retention period set out in our data policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.